TERMS & CONDITIONS
By purchasing or ordering our Goods, you agree to be bound by the terms and conditions set out below. Before placing your order, if you have any questions relating to these Conditions please contact us via our website at www.highland-vapes.co.uk or by calling us on 07904624616
• “Conditions” means these terms and conditions;
• ”Goods” means any goods you purchase under these Conditions;
• ”Personal Information” means the details provided by you to us;
• “Services” means any services you order or otherwise purchase under these Conditions;
• “Us/our/we” means Highland Vapes Ltd.
• “Website” means www.highland-vapes.co.uk or any other URL which may replace it; and
• “You/Your” means the person ordering or otherwise purchasing the Goods.
1) Rights and Obligations
1.1 You undertake:
1.1.1. to pay any amounts due to us in a timely manner;
1.1.2. that the Personal Information you provide is true, accurate, current and complete in all respects;
1.1.3. to notify us immediately of any changes to the Personal Information using the contact details in Clause 5.4; and
1.1.4. not to impersonate any other person or entity or to use a false name.
1.2. We reserve the right to modify the price or the content or withdraw, temporarily or permanently, some or all of the Goods available. We also reserve the right to change or add to these Conditions.
1.3. Unless you have placed an order for any Goods by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal.
1.4. From time to time we may also have to make changes in the specification of any Goods.
1.4.1. to make it conform with any applicable safety or other statutory requirements; or
1.4.2. to make it reflect changes in the manufacturer’s specification,
but we will endeavor to ensure that such changes do not reduce the quality or performance of such Goods. Where you have placed an order for the affected Goods and such changes are substantial, we will notify you in advance to ensure that you still wish to proceed with any order that you have placed.
1.5.1. You will be subject to the policies and Conditions in force at the time you order or otherwise purchase the Goods, unless we are legally obliged to make changes to these Conditions that apply retrospectively. If this happens, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously.
1.5.2. We shall not withdraw or modify to your substantial detriment any of the Goods for which we have accepted an order from you, other than where such modification or withdrawal is required as a result of events outside of our reasonable control.
1.6 Estimated time frames for delivery of Goods are estimates only and delays may arise due to matters outside of our reasonable control.
2.1. Goods are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to us and those who are residents in the UK and aged 18 or above.
2.2. When requested by us, you must provide your name, phone number, address, payment details and other requested information.
2.3. Each order placed by you will be treated as an offer to purchase the Goods to which your order relates. The contract begins only when we receive confirmation of payment and will only be completed when we dispatch the Goods.
2.4. You acknowledge that any automated acknowledgement given when you place an online order shall not amount to our acceptance of your offer to purchase.
2.5. We may, at our own discretion, limit, restrict or reject any order you place at any time prior to the contract having been completed. Where this happens, we will attempt to contact you. We also reserve the right to limit or prohibit sales to dealers or to entities that we believe, in our sole discretion, are making use of the Goods for profit.
3) Price and Payment
3.1. The price of the Goods shall be the price of which we inform you prior to accepting your order. Prices include VAT at current rates unless stated otherwise.
3.2. If you fail to make any payment when due then, without prejudice to any other right or remedy we may have, we may:
3.2.1. where you have ordered Goods, cancel this agreement;
3.3. You confirm that any payment method you use is yours.
3.4. Payment methods are subject to validation checks and authorization and we will not be liable for any delay or non-delivery caused by failure of such checks or authorization.
3.5. Once your Goods have been received by you, all risk of damage to, or loss of, the Goods shall pass to you.
4) Cancellation, Returns and Exchanges
4.1. Without prejudice to our rights under Clause 1 above, if either party breaks the terms of these Conditions in any material way, the other party can terminate these Conditions by giving the other party 7 days’ written notice.
4.2. In certain situations, we may be prepared to give you a refund or exchange for Goods if you change your mind. For details on our Returns and Exchange Policy please visit https://www.highland-vapes.co.uk or call us on 07904624616 for details. Consumers should be aware that if they wish to exercise their right to cancel an order that has already been dispatched, within 7 working days, that they will not receive a refund on the postage following any return of items.
4.3. Goods ordered online:
4.3.1. Consumers ordering Goods at a distance (such as online) have certain cancellation rights under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Consumers should be aware that certain products that are deemed as perishable items are not covered.
4.3.2. A working day is any day except Saturday, Sunday and UK public holidays.
4.3.3. You may cancel your order by calling us on 07904624616
4.3.3. If you cancel an order for Goods, they must be returned to us within a reasonable period, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.
4.3.5. You must return the Goods by sending them to Highland Vapes ltd, International House, 142 Cromwell Road, Kensington, London, SW74EF, in some occasion at your cost. It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery or Signed For services where appropriate.
4.3.6. You shall be under a duty to take reasonable care of the Goods until received by us and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.
4.3.7. You are entitled to examine any Goods ordered as you would in a shop. However, if you use the Goods, you may lose your right to cancel your purchase We reserve the right to charge you for the value of any Goods returned which have been used or damaged whilst in your possession, up to the full cost price of the Goods.
5) Your Personal Information
5.1. We need to collect certain Personal Information to provide you with the Goods and/or Services.
5.3. If you would like us to tell you what information we hold about you please write to: Highland Vapes ltd, International House, 142 Cromwell Road, Kensington, London, SW74EF We may charge a £10.00 administration fee. Please include your full name, address and a copy ID with each request.
5.4. You will have the opportunity to consent to us contacting you by post, email, phone, about products and services which Highland Vapes Ltd provide. You can make changes to your marketing preferences at any time by calling us on 07904624616. Please note that it may take up to 28 days for such changes to take effect.
6) Limitation of Liability
6.1. We will not be liable for any loss or damage caused by us in circumstances where:
6.1.1. there is no breach of a legal duty of care owed to you by us; and/or
6.1.2. such loss or damage is not reasonably foreseeable.
6.2. We will not be liable any loss or damage caused wholly or mainly by your breach of these Conditions.
6.3. Our liability shall not in any event include losses related to any business of a customer including but not limited to lost data, lost profits or business interruption.
6.4. Nothing in these Conditions shall:
6.4.1. exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees; or
6.4.2. limit your rights as a consumer under applicable UK law.
6.3. All Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available.
6.4. The Goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the Goods. This is in addition to your legal rights in relation to Goods which are faulty, or which otherwise do not conform to the legally required standard.
6.5. Each provision of this Clause 6 operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.
6.6 You agree that these products are to be used at your own risk. Under no circumstances will Highland Vapes Ltd be held responsible or liable, directly or indirectly for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on any product we supply.
7.1. Events Beyond the Parties Reasonable Control: If either of us cannot do what we have promised because of something beyond our reasonable control such as lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, acts or omissions of persons for whom we are not responsible, or acts of local or central government or other competent authorities, such party will not be liable for this.
7.2. Third Parties: Nobody but you and us can benefit from these Conditions under the Contracts (Rights of Third Parties) Act 1999.
7.3. Assignment: You may not but we may, assign, charge or otherwise dispose of our rights under these Conditions. Any attempt by you to do so shall be void.
7.4. Governing Law: These Conditions will be governed by English Law and if you are not happy with how we deal with any disagreement and want to take or bring court proceedings, you must do so within the UK.
7.5. Each Clause of these Conditions operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.
8) Handling Complaints and Sending Notices
8.1. If you wish to make a complaint or a notice in relation to these Conditions you may do so in the following way:
8.1.1. by calling 07904624616
8.1.2. in writing addressed to: Highland Vapes ltd, International House, 142 Cromwell Road, Kensington, London, SW74EF; or
8.3. Proof of sending does not guarantee our receipt of your notice. You must ensure that you have received an acknowledgement from us which should be retained by you.
9) Age of Consent
9.1 You may only purchase Products from our site if you are at least 18 years old. You will be asked to declare that you are of the appropriate legal age to purchase the Products when placing an order and we may carry out independent verification to check your age and if we discover that you are not legally entitled to order the Products, we shall be entitled to cancel the order immediately, without notice. If you falsely declare your age to us you shall be held responsible for all costs, expenses, losses, damage fines and other penalties that we may suffer or incur as a consequence of your false statement.
We do not store credit card details, nor do we share financial details with any 3rd parties.