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TPD Compliant products

Refund / Cancellation Policy

Refund/Cancellation Policy

Customer service is important to us so if you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. (certain perishables such as Eliquid, coils and drip tips for hygiene reasons are not eligible for returns)
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
We advise that any returns be sent by recorded first class delivery as we are not responsible for lost packages.

Our return address is:
Highland Vapes Ltd
PO Box 313
Ashton-Under-Lyne
OL6 0GN

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Cancellations

You may cancel your purchase at any time before shipping for an immediate full refund, if your purchase has already been shipped please refer to returns and refund policies.

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